Wysoria Refund Policy

Welcome to Wysoria's refund policy. We understand that sometimes things don't work out. While we strive to offer top-notch cloud computing services, we're here to support you if you need a refund. Our policy reflects our commitment to customer satisfaction and clarity.

Refund Eligibility Criteria

Let's break it down—here's when you're eligible for a refund:

  • Service disruptions lasting over 48 hours due to our fault
  • Billing errors on our end
  • Subscriptions cancelled within the first 14 days

Refund Process

Getting a refund is straightforward. Here's what to do:

  1. Contact our support.
  2. Provide your account details and the reason for the refund.
  3. Wait for confirmation—usually within 3-5 business days.

Refund Timeframes

We process refunds quickly, but here's what to expect:

  • Credit card refunds take 5-7 business days to reflect.
  • Store credits appear in your account within 24 hours.

Non-Refundable Services

Some services aren't refundable, and here's why:

  • Custom cloud solutions after delivery.
  • Monthly subscriptions used for over 14 days.

Partial Refunds

Sometimes, a partial refund is appropriate. This occurs when:

  • Services were only partially disrupted.
  • Cancellations fall outside the 14-day window.

Refund Methods

We aim for convenience. Refunds are issued as:

  • Original payment method.
  • Store credit for future services.

Subscription Cancellations

Recurring subscriptions can be a hassle. Here's how to cancel:

  1. Access your account settings.
  2. Select the subscription to cancel.
  3. Confirm your cancellation.

Contacting Customer Service

We're here to help. Reach us at:

  • Email: [email protected]
  • Phone: +353 90 662 4740
  • Address: Station Rd, Saleen, Castlebar, Co. Mayo, F23 AH51, Ireland

Exceptions and Special Cases

Every rule has exceptions. If you think your case is unique, let's chat.

International Refunds

For our international customers, please note:

  • Currency conversion fees may apply.
  • Refunds can take longer due to banking processes.

Return Policy

For tangible products, if applicable, returns must be initiated within 30 days. Contact us for return instructions.